Covenant Christian School
Location: Belrose, NSW
Date advertised: 2nd October 2024
Job Type: Full time, Part time
Closing Date: ASAP

Permanent Full-time or Part-time

Covenant Christian School is seeking a suitably experienced IT professional to join its small but cohesive and friendly TechServe team of ICT/AV support staff in this team management role.

The role of the ICT Manager is to lead the TechServe team and develop relevant integrations and automations between the School’s existing systems. It supports the front line service team and models effective service delivery procedures, serving the end user with empathy and patience.

You will work with an established and effective team and will have opportunities to grow and be challenged as you assist the school in running smoothly, efficiently, effectively and aligned to the School's Vision and Mission.

The following Job Description is an abbreviated version of the full Job Description, which can be found at: https://www.covenant.nsw.edu.au/employment/positions-vacant

KEY REQUIREMENTS

• Committed Christian of a reformed evangelical persuasion actively involved in the life of your local church, with a strong passion for Christian community.
• Able and willing to sincerely affirm the School’s Statement of Belief.
• IT Professional with a responsive customer service focus.
• Willingness to contribute to the teaching and learning goals of the school.
• Ability to identify, develop and implement time saving workflows and automations, including scripting and creating custom queries through various database technologies.
• Ability to work independently and as part of larger teams, prioritise service requests and communicate with clarity. Experience managing projects will be an asset.
• Experience in or certification in service delivery frameworks (such as ITIL).
• Familiarity with key platforms including Edumate, Canvas, Microsoft 365, SharePoint, Teams, Azure, JAMF Pro, MS SCCM, VMWare, and Wireless / Networking.
• Extensive experience in designing, implementing, and troubleshooting cutting-edge technology solutions.
• Demonstrated success in delivering multiple projects.
• Experienced in networks and security appliances, particularly in enterprise environments & VLAN.
• Experience with Routing & Switching technologies.
• Strong proficiency in Windows Server Operating Systems, Active Directory, Group Policy, DNS, Microsoft 365 Exchange, Microsoft 365, and virtualisation technologies.
• Solid understanding of TCP/IP, Cloud Technologies, and IT security.
• Experience in managing and supporting Microsoft 365 suite of products including: Azure, Azure Active Directory, Entra, Cyber Security, Microsoft Intune, Microsoft Conditional Access, SharePoint, Teams, etc.
• Beneficial but not required, migrating infrastructure (servers and appliances) to cloud.
• Experienced with multi-server infrastructure, including virtualization and application clusters.
• Experienced with writing and updating documentation.
• Preferable but not essential, education sector experience.
• Tertiary qualification in a relevant field.
• Valid Working with Children Certificate

GENERAL DUTIES

• Provide first response and ticket-based ICT support to students, staff and parents. Develop internal SLAs against which effective service might be measured.
• Analyse workflows from a user perspective and design and develop effective workflow process automations across the school, where human interactions do not intrinsically add value to the process itself.
• Lead and support the TechServe team to meet educational and business objectives.
• Continually improve our service delivery framework and objectives.
• Assist in the training and education of staff and students in the effective use of relevant digital technologies.
• Analyse, troubleshoot and problem solve issues faced by end users, communicating effectively through the process.
• Contribute to the teaching and learning outcomes of the school by viewing each interaction as an opportunity for learning.
• Liaise with a range of vendors regarding purchasing, maintenance and support. 
• Contribute to the development of a culture of data security, privacy and compliance.
• Develop and maintain internal documentation and training resources for end users.
• Any other duties as requested by the Principal and / or the Director of ICT.

LOCATION

Located on 3.5 hectares in leafy Belrose in NSW, Covenant Christian School is 19 kilometres north-east of the Sydney central business district in the local government area of Northern Beaches Council.

With around 940 enrolled students across Prep to Year-12, we currently employ around 150 full-time and part-time staff, plus further casual staff, with all staff being active participants in their local Christian churches.

RESPONSIBILITIES

1. Develop and maintain a customer service focus for the TechServe team: 
   a. Maintain an emphasis on the priority of outcomes in the classroom across the whole team
   b. Negotiate with clients to obtain outcomes that are consultative and effective for the school
   c. Ensure that internal clients’ needs and requirements are dealt with in a timely and efficient manner
   d. Model agreed service standards
   e. Provide ad-hoc training to the TechServe team at point of need
   f. Review the status of tickets on a regular basis
   g. Develop and model effective change management practices
2. Provide technical support for jobs escalated by other TechServe staff:
   a. Action escalated tickets from the helpdesk system
   b. Develop escalation processes in line with ITIL standards
   c. Ensure all jobs are closed meeting agreed criteria
   d. Develop and maintain accuracy of knowledge base articles for TechServe staff
3. Develop workflow process automations:
   a. Investigate workflow needs with key stakeholders across the school
   b. Manage and implement workflow improvement projects
   c. Develop workflows and application integrations which add value to existing processes
   d. Communicate clearly and effectively with relevant stakeholders

EMPLOYMENT DETAILS

Permanent Full-Time or Part-Time

Classified as a Level 8 position with Employment terms and conditions governed by the Christian Schools NSW (Support and Operational Staff) Multi-Enterprise Agreement (latest version).

APPLICATIONS

For an Application Form, please go to https://www.covenant.nsw.edu.au/employment/positions-vacant

For any assistance, contact the HR Manager at admin@covenant.nsw.edu.au or phone 02 8459 4200

Please be aware that this job ad was placed and authorised only for the sydneyanglicans.net website.